Database Operations Service Senior Specialist
SAP
Bangalore, Karnataka, India
₹ - ₹ / Month
Experience : 8-15 Yrs | Full Time
Description :
  • Ensuring Day to Day quality service delivery
  • Defining and tracking various service KPI and SLA’s
  • De-escalating the running escalations
  • Working towards automating various day to day operational tasks
  • Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
  • Handling the OnCall duty
  • Process improvement on the daily operational activities
  • Driving the projects and programs
  • Able to coordinate and orchestrate the work between the teams
  • Strong collaboration with other units within and outside ECS units
Requirements :
  • 8 - 15 years work experience in HANA Database administration
  • 5+ years’ experience in service delivery in global teams
  • Experience in handling the Managed Service Delivery model
  • Managing the operations and 24/7 delivery unit
  • Understanding and working experience in SLA/KPI tracking
  • Experience in HANA Database administration
  • Familiar with ITIL concepts of Service Management, Change Management and Root Cause Analysis
  • De-escalation experience on IT incidents and requests
  • Management of multiple activities requiring cross team coordination
Bangalore, Karnataka, India
Last date to apply : 12-05-2024

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